At Pyrenees Cycling Guide, we want you to feel completely confident when you book a service with us. Whether it’s a 1-hour consultation or a full custom route, our goal is simple: to help you plan and enjoy your perfect cycling experience in the Pyrenees.
That’s why we offer a 100% Satisfaction Guarantee.
🧭 What this means for you
If, after your consultation, you feel that the call didn’t bring you value — no worries. Just let us know what went wrong, and we’ll either schedule a free follow-up call or offer you a full refund. No complicated terms, no fine print.
We’re confident that our 14 years of experience cycling, hiking, and exploring the Pyrenees will give you useful insights, ideas, and clarity. But if, for any reason, you don’t feel that the call met your expectations, we’ll make it right — quickly and fairly.
🤝 Why we do this
Because planning a cycling adventure should be exciting, not stressful. We want you to start your journey knowing you’ve made the right choice — with a partner who truly cares about your experience.
💬 How to request the guarantee
If you feel your consultation didn’t meet your expectations, just send us a short email within 7 days of the call. Please include:
Your name and purchase reference, and
A short note explaining what went wrong
We’ll review it personally and get back to you quickly with a solution.
In short:
We’re here to make sure you get real value, inspiration, and confidence from every service we offer — or you don’t pay for it. That’s our promise.
