At Pyrenees Cycling Guide, we want you to feel completely confident when you book a service with us. Whether it’s a 1-hour consultation or a full custom route, our goal is simple: to help you plan and enjoy your perfect cycling experience in the Pyrenees.
That’s why we offer a 100% Satisfaction Guarantee.
🧭 What this means for you
If, after your consultation, you feel that the call didn’t bring you value — no worries. Just let us know what went wrong, and we’ll either schedule a free follow-up call or offer you a full refund. No complicated terms, no fine print.
We’re confident that our 14 years of experience cycling, hiking, and exploring the Pyrenees will give you useful insights, ideas, and clarity. But if, for any reason, you don’t feel that the call met your expectations, we’ll make it right — quickly and fairly.
🤝 Why we do this
Because planning a cycling adventure should be exciting, not stressful. We want you to start your journey knowing you’ve made the right choice — with a partner who truly cares about your experience.
💬 How to request the guarantee
If you feel your consultation didn’t meet your expectations, just send us a short email within 7 days of the call. Please include:
Your name and purchase reference, and
A short note explaining what went wrong
We’ll review it personally and get back to you quickly with a solution.
In short:
We’re here to make sure you get real value, inspiration, and confidence from every service we offer — or you don’t pay for it. That’s our promise.
💬 FAQ – 100% Satisfaction Guarantee
What does the 100% Satisfaction Guarantee cover?
Our guarantee covers all our paid services — from 1-hour personal consultations to full itinerary planning. If you feel your session didn’t deliver the value or clarity you expected, we’ll either schedule a free follow-up or issue a full refund. No small print, no stress.
How do I request a refund or follow-up call?
Simply send us a short email within 7 days of your consultation. Include your name, booking reference, and a short explanation of what didn’t meet your expectations. We’ll personally review it and get back to you quickly with a solution.
Is the guarantee valid for E-guides and Gold Support packages?
Yes. Every service we provide is covered by our 100% Satisfaction Guarantee. Whether it’s a custom route, detailed e-guide, or full itinerary support, you can book with total confidence knowing we’ll make it right if you’re not satisfied.
Why do you offer this guarantee?
Because we believe booking your cycling experience in the Pyrenees should be exciting and worry-free. With over 14 years of exploring, cycling, and guiding in the Pyrenees, we’re confident you’ll get real value and insight — and if not, we’ll fix it.
How long does it take to process a refund?
Once we receive your request, we usually respond within 48 hours. If a refund is approved, it’s processed immediately — typically appearing in your account within a few business days.
Does the guarantee apply to gift bookings or vouchers?
Yes, as long as the service has been used (e.g., the consultation or itinerary session has taken place). The guarantee applies to the service experience itself, regardless of who purchased it.